Refund policy

Last Updated: February 2026

At Luxe Print, we take great pride in creating high-quality personalized neon décor. We understand that purchasing custom products online requires trust, which is why we have developed a clear and fair return and exchange policy to ensure your satisfaction.

Our Story and Commitment

Luxe Print was created with the goal of bringing unique, personalized neon lighting into homes, events, and businesses across the United States. Our custom neon signs are designed to add personality and vibrant style to spaces such as bedrooms, weddings, parties, storefronts, and creative studios.

Each product is carefully inspected before shipping to ensure quality and performance. We are committed to providing not only beautiful neon décor but also reliable service and customer support.

To ensure safe online shopping, our website uses SSL encryption to protect your personal and payment information during every transaction.

30-Day Return Window

We offer a 30-day return and exchange window starting from the date your order is delivered.

To be eligible for a return, items must be:

  • In new and unused condition
  • Returned in their original packaging
  • Free from any signs of damage caused after delivery

Return Conditions

We accept returns for both defective and non-defective items under the following conditions.

Defective or Incorrect Products

If your product arrives:

  • Damaged during shipping
  • Defective or not functioning properly
  • Different from the item you ordered

We will resolve the issue as quickly as possible.

For these cases:

  • We provide a free prepaid return shipping label

  • You may choose either a full refund or a replacement

Non-Defective Products (Change of Mind)

If you decide that the product is not the right fit for your space or preferences, you may return it as long as it remains unused and in its original packaging.

For change-of-mind returns, the customer is responsible for the actual return shipping cost.

Exchange Policy

We are happy to assist with exchanges if you prefer a different design or variation.

How to Request an Exchange

Please contact our support team by email and include:

  • Your order number
  • The item you wish to exchange
  • The replacement item you prefer

Exchange Shipping

  • For defective items, exchange shipping is completely free.

  • For non-defective exchanges, customers cover the return shipping cost of the original item. We will ship the replacement item to you free of charge.

Processing Time

Once we receive the returned product, exchanges are processed and shipped within 2 business days.

Refunds and Fees

No Restocking Fees

We believe in transparent service. We do not charge any restocking fees for returned items.

Refund Processing

Once the returned item is received and inspected, your refund will be issued to the original payment method within 5 business days.

Contact Customer Support

If you have any questions about returns, exchanges, or your order, our customer support team is always ready to help.

Store Name: Luxe Print
Email: support@luxeprintllc.com
Address: 7206 Pavilion Drive, Houston, TX 77083, United States